Kristen A. Bullard

User Experience Manager

Kristen Bullard is the first User Experience Manager at the Smithsonian Libraries. As part of the Research Services department, she is developing a comprehensive program focused on the Libraries' user experience by leading, coordinating, and supporting services across the library branches and collaborating on projects with other Libraries’ departments. She leads the User Services Team, a team of over thirty individuals focused on developing library research and outreach services, and the assessment of those services, tailored to the needs of users across the Smithsonian.

Kristen joined the Smithsonian Libraries in 2012 and for the first six years, she served as the Branch Librarian for the National Zoo and Conservation Biology Institute. Kristen received her Master of Science in Library Science from the University of North Carolina—Chapel Hill, and previously worked for the University of Houston, the University ofTennessee,Knoxville, and Northern Arizona University in Flagstaff, AZ.



Bullard, Kristen, Cox, Stephen, Ferry, Barbara, Lasker, Polly, and Zwicker, Susan M. 2019. [Poster] Measuring and Responding to the Evolution of Science Researcher Needs at the Smithsonian. Given at American Library Association - Annual Conference & Exhibition,

Adams, Tina M. and Bullard, Kristen A. 2014. "A Case Study of Librarian Outreach to Scientists: Collaborative Research and Scholarly Communication in Conservation Biology." College & Undergraduate Libraries 21 (3-4):377–395.

Bullard, Kristen A. 2014. "Matchmaking for Endangered Species." [Blog] Smithsonian Libraries Unbound. February 14, 2014.

2013. "New Media Matters: Communicating Conservation Research & Ideas." Given at 26th International Congress for Conservation Biology Conference. Society for Conservation Biology,